Terms and Conditions
URBAN TRT CLINIC TERMS & CONDITIONS
PLEASE READ THESE TERMS & CONDITIONS CAREFULLY AS THEY GOVERN YOUR ACCESS, ATTEMPT TO ACCESS AND USE OF Urban TRT’S SERVICES.
1. Information You Provide
You agree, without exception, that any information you provide to Urban TRT is honest, legitimate, and an accurate representation of your situation as you understand it. For any information provided from other service providers or sources, you guarantee that such additional information is accurate, legally obtained, and has not been tampered with.
You understand and agree that you may NOT, under any circumstances, amend, alter, or tamper with the contents of any documents created through our services.
You are obligated to notify us of any changes to the following as soon as reasonably possible:
- Changes to your legal name
- Changes to your email address
- Changes to your postal address, including postal code
- Changes to your mobile telephone number
2. Electronic Storage of Medical Records
By accessing or attempting to access our blood testing and other services, you consent to your personal medical data being stored in Urban TRT’s systems for a period of 10 years.
If you would like a copy of your medical data stored by Urban TRT, you can request it at any time by contacting us at [email protected].
3. Blood Test Services
The blood testing services provided by Urban TRT include:
(a) Delivery of a blood sample test kit by an external third-party supplier.
(b) Blood testing carried out by an external laboratory.
(c) Preparation of a report containing the blood test results, along with comments from Urban TRT doctors on any results that fall outside the expected range, based on the British Society of Sexual Medicine (BSSM) Guidelines. You will receive this report by email.
The blood testing is performed by a laboratory engaged by us, and we reserve the right to change the laboratory without prior notice. Urban TRT directly pays the laboratory for their services on your behalf.
By purchasing a blood test from Urban TRT, you are entering into a contract with us to provide the requested blood testing services.
The default blood sample test kit is a home finger-prick kit, which allows you to take your own blood sample using the lancets and blood collection tubes provided. Detailed instructions are included with the kit, and a confirmation email with instructions will also be sent. If you are unsure how to perform the finger-prick test, please email [email protected] before attempting the test, or submit an enquiry.
Troubleshooting Blood Test Issues
If you are unable to obtain a viable finger-prick sample (as between 5-10% of such tests are unsuccessful), or if your sample arrives clotted or haemolysed and cannot be analysed, we will offer the following options:
(a) We can send another finger-prick test kit free of charge. However, if the failure is due to difficulty in obtaining sufficient blood flow, a second finger-prick test may also fail. Should the second test fail, subsequent test kits will be charged. Please contact us to discuss further options in such cases.
(b) We can provide a venous test kit free of charge, which can be used to collect a blood sample at a phlebotomist service of your choice (at your expense).
Custom Blood Tests are tests not part of your original order or a combination of tests not listed as standard options on our website. For these, pricing may vary depending on the tests requested. In some cases, a final invoice may be sent after the laboratory has processed the tests. We will ensure that the pricing is reasonable and competitive with similar services in the market.
We endeavour to ensure that the laboratory engaged by Urban TRT performs the blood testing services with the highest level of skill, care, and diligence, following best industry practices.
By using these services, you acknowledge and agree that the blood testing services are not a substitute for medical diagnosis or consultation with a doctor. The report you receive is informational and does not constitute medical advice, treatment recommendations, or guidance on health, medication, nutrition, or lifestyle.
4. Access to Urban TRT Website and Services
To access the Urban TRT website and services, you must:
- Be at least 18 years old.
- Possess the legal right, capacity, and ability to agree to these Terms and Conditions.
- Urban TRT does not provide consultations or blood tests to individuals under the age of 18.
5. Modifications to Terms and Conditions
Urban TRT reserves the right to modify these Terms and Conditions at any time. Updated versions will be posted on our website prior to taking effect. If any material changes are made, including cost changes, clients will be notified in advance.
The latest version of these Terms and Conditions can be accessed via the “Terms & Conditions” link on our website. Any new version will supersede previous versions upon publication. If you disagree with any changes, you must discontinue using our services.
6. Information Resources (Opt-in)
By registering for our services and providing “opt-in” consent for marketing, you agree to receive offers, promotions, surveys, newsletters, and information related to health and preventive care.
These communications are for educational and informational purposes only and should not replace medical advice or treatment from a qualified healthcare professional.
You may opt out at any time by contacting us at [email protected] or using the unsubscribe option in newsletters.
7. Limitations on Use
You agree not to, and will not permit anyone else to:
(a) Use Urban TRT services unlawfully or for unlawful purposes.
(b) Allow others to use blood tests, services, prescriptions, or medications intended for you.
(c) Market, promote, or solicit the services, except as explicitly permitted in these Terms and Conditions.
8. Disputes
For non-medical complaints or disputes, please contact us with full details of the issue.
For medical complaints, email us at [email protected] with a description of your concerns.
9. No Third-Party Rights
This contract is solely between you and Urban TRT. No other party has any rights to enforce these Terms and Conditions.
10. Privacy Policy
By accepting these Terms and Conditions, you confirm that you have read, understood, and agree to abide by our Privacy Policy, which forms part of these Terms and Conditions.
11. Contact
Urban TRT may contact you via email or post using the details you provided. You may contact us at any time using the information on our website.
12. Admin
Admin is handled by RMC.